PAYROLL & ADP QUERIES
If you have a payroll question please search the knowledge base of articles in the Employee Helpdesk.
If you can't find the answer you're looking for, please submit a ticket in the Employee Helpdesk and the Team will endeavour to respond within 2 working days.
HR & CASCADE QUERIES
If you have a payroll question please search the knowledge base of articles in the Employee Helpdesk.
If you can't find the answer you're looking for, please submit a ticket in the Employee Helpdesk and the Team will endeavour to respond within 2 working days.
HMRC
Our PAYE Reference is 321 / SZ36893
HMRC Employee Helpline Phone Number: 0300 200 3300 (Mon-Fri 8am-6pm)
You can also find contact information online here: Contact HMRC, via your Personal Tax Account, or Chat Online with HMRC
THE PEOPLES PENSION
You can find information details about pension auto-enrolment and contribution levels at Hotel Chocolat via our Employee Helpdesk knowledge base.
You can also search the Peoples Pension Online Help, fill in an online contact form, or
Call 0300 2000 555 Mon-Fri 8.30am-6pm
To opt-out
You can opt-out online or using the automated phone service. See here for more details:
To join, change your contribution percentage, change to or from salary sacrifice:
Via the Employee Helpdesk search for Pension to find the Join or Change Pension form. Download this form and send it pension@hotelchocolat.com via email or submit a ticket to payroll via the Employee Helpdesk with your form attached.
CHILDCARE VOUCHERS (the government closed the scheme to new entrants from October 2018)
For existing members - to stop/change childcare vouchers:
Phone: 0800 328 7411
Email: customercare.engage.uk@sodexo.com
Web: Childcare - My Sodexo Login / Enquiry Form
CYCLE TO WORK
Phone Cyclescheme on 0844 879 5101
Email: employee-support@cyclescheme.co.uk /
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